Frequently Asked Questions (FAQs) at Scorched Thorn

Welcome to the Scorched Thorn FAQ page! Here, you'll find answers to common questions about our products, services, and policies. If you don't find what you're looking for, please don't hesitate to reach out to us directly.

1. What types of t-shirts do you offer?

At Scorched Thorn, we pride ourselves on a diverse range of t-shirts, including classic cotton, soft tri-blends, and more, available in a variety of colors and sizes. Each shirt is crafted for the ultimate in comfort, durability, and style, ensuring there's something for everyone.

2. Can I customize a t-shirt?

Absolutely! Customization is our specialty. You're welcome to submit your own design or collaborate with our talented in-house design team to realize your unique vision. Whether it's a personal project or brand promotion, we're here to make it happen.

Please note, it's crucial that you have all necessary permissions, licenses, or rights for the use of any logos, images, designs, or artworks you provide for your custom orders. Scorched Thorn™ will not assume responsibility for any legal issues related to the copyrights, trademarks, or patent infringements of materials provided by customers.

3. What's the turnaround time for orders?

Our standard orders are shipped within 3-5 business days. For custom orders, the timeline can vary depending on the design complexity, quantity, and other factors. We strive to work efficiently to get your orders to you as quickly as possible.

4. Do you offer partnerships for businesses or brands?

Yes, we do! Scorched Thorn offers a partnership program designed to help businesses and brands develop and promote their identity through custom apparel and merchandise. For more information on how we can collaborate from concept to design to reality, please visit our Partnership page.

5. What is your return policy?

We aim for complete customer satisfaction. If you're not happy with your purchase, please contact us regarding returns. Note that custom orders are made to your specifications and are not typically eligible for return unless there's a defect in the product.

6. Can Scorched Thorn assist with design work?

Certainly! If you need design assistance, our in-house design team is at your service. We can work with existing artwork or help you develop new designs to ensure your custom apparel meets your expectations.

7. What is your shipping policy?

We ship orders as quickly as possible, typically within the 3-5 business day window for standard orders. For custom orders, we'll provide an estimated shipping date during the ordering process.

Please understand that once an order leaves our warehouse, Scorched Thorn™ is not responsible for any shipping delays or issues that may occur. Shipping responsibilities are transferred to the carrier once the package departs from our facilities.

8. Legal Disclaimer for Custom Orders

It is the customer's responsibility to ensure they have the legal right to reproduce any logos, images, or designs submitted to us. Scorched Thorn™ assumes no liability for copyright, trademark, or patent infringement of materials provided by customers. By placing an order, customers agree to indemnify Scorched Thorn™ from any legal actions related to the use of provided materials.

We hope this FAQ has been helpful. For further inquiries or assistance, please feel free to contact us. We're here to help you create the perfect custom apparel to represent your style, brand, or event.